Buying & Returns
Buying from Tiffany-Engage
Buying from Tiffany-Engage is easy – simply add the product to your cart and complete your order via Paypal. This offers a 100% secure way of purchasing your item, with Paypal seller protection as standard. I recommend you contact PayPal about this should you have any questions (don’t just take my word for it)!
If you do not have a Paypal account, a Bacs payment is also possible. Please contact me if you have any questions or need more information about this.
I strongly recommend that any re-sizing is undertaken by the buyer, because re-sized rings are not returnable or refundable. If you believe you will need a ring re-sizing, please contact me so I can advise if this will be possible, (as not all rings can be re-sized).
If you need a ring to be re-sized, please contact me prior to purchasing, so I can provide you with a quote for this extra service. Please do not purchase a ring and then ask for a re-size afterwards. Please note that ring re-sizing will usually take anywhere between 1-3 weeks prior to dispatch.
White gold is generally more expensive to re-size as it always needs re-rhodium dipping afterwards. As a general rule, all re-sizing will start from approx £20 (or £30 for white gold), plus an additional £10-20 for each extra size a ring is made bigger.
I am pleased to offer FREE DELIVERY for anywhere within the UK so long as it is to a verified Paypal address (if paying via Paypal). I only ever send items triple bagged and via Royal Mail Special Delivery, which means that your ring will be sent fully insured and tracked and will require a signature upon delivery. This way you can be absolutely certain that your ring will arrive safely.
If you are outside the UK and wish to make a purchase – please contact me for a shipping quote. This extra cost will need to be added onto the price of the item.
If for any reason you decide you want to return your ring – this is absolutely fine.
As long as your ring is returned within 14 days of being received – in exactly the same condition, you will receive a full refund (minus the original postage cost which is usually around £7-10).
Please contact me to inform me that you wish to do this within 7 days of your item being received and please wait for me to send you the return address before you return it. You must ensure that you return the item via Royal Mail Special Delivery to ensure it is returned safely. This is your responsibility.